About Complaints to the Council
The Press Council's approach to resolving complaints is designed to give the complainant an opportunity at the beginning of a dispute to settle it without the Council's active involvement. That's why the Council's complaints process requires that a person first give the paper an opportunity to respond to, and possibly redress, a complaint before Council decides whether to accept it for adjudication. If a newspaper cannot satisfy a complainant's attempts for redress, the Council then sends the formal complaint to the paper for action and commences the adjudication process.
Complaints about advertising in member newspapers should be made to Advertising Standards Canada. The Press Council does not handle complaints about broadcasting. These should be submitted to the Canadian Radio-television and Telecommunications Commission (CRTC).
BC Press Council 2003-2008